Reach us

Start with the path that fits. Every request routes through the ticket form below, so nothing gets lost and we can get on it quickly.

General support
Questions, billing, access, or anything urgent. Open a ticket below and we track it to resolution. Attach screenshots or documents so we can review it properly.
Security & privacy
Report a security or privacy concern in the ticket form below under the Security or privacy category. It is handled internally as an incident. See our Privacy Policy.
Client portal
Reach your engagement, documents, and invoices at portal.malcolmjhenry.com. Cannot sign in? Open a ticket below and we will restore access.

Open a support ticket

Tell us what is going on and we will track it to resolution. You will see a confirmation here with a reference, and we follow up by email. The more specific you are, and the more you attach, the faster we can help.

Up to 3 files, 4MB combined. Screenshots, logs, PDFs, or Office documents.

Frequently asked questions

What happens after I submit a ticket?+

You will see a confirmation here with a reference right away, and we follow up by email. For anything urgent, say so in the ticket and mark it time sensitive so we prioritize it.

I cannot sign in to the client portal. What should I do?+

Use the password reset on the sign-in page first. If that does not work, open a ticket above under Account or sign-in with the email tied to your engagement and we will restore access.

How do I report a bug or something broken?+

Open a ticket above and choose the Something is broken category. Tell us what you were doing, what you expected, and what happened, and attach a screenshot or recording. That is what lets us reproduce and fix it quickly.

How do I get an estimate or a quote?+

Answer a few quick questions on our estimate page and you will see a banded price range in minutes, emailed to you, with a free consultation to confirm scope. No account needed. For how engagements and pricing work in detail, see the consulting FAQ.

Where do I find billing, invoices, or receipts?+

Your invoices and payment history live in the client portal. Payments are processed by Stripe. For a billing question or a correction, open a ticket above under Billing or payment.

How is my data handled?+

We collect only what we need, we set up an NDA before anything confidential, and we never sell your data or use it to train AI models. Full detail is in our Privacy Policy.

How do I request a copy or deletion of my data?+

Open a ticket above under Security or privacy and tell us what you want. We verify the request, show you what will be affected, and action it per the retention windows in our Privacy Policy. Financial records we are legally required to keep are retained in de-identified form.

I have a question about engagements or how we work.+

Consultations, engagement models, complexity, guarantees, and confidentiality are covered in the consulting FAQ. Still stuck? Open a ticket above and we will point you in the right direction.